Shipping and Exchange Policy

Effective Date: 4th September 2024

At Innotech, we strive to ensure timely and efficient delivery of our products, including the TeachmintX Interactive Panels, to our customers. This Shipping and Exchange Policy outlines the terms and conditions regarding shipping, delivery, and exchange of products purchased through our website https://ticsias.com.

By purchasing from our website, you agree to the terms set forth in this Shipping and Exchange Policy.

1. Shipping Policy

1.1 Shipping Locations

We currently offer shipping to all locations within India.
Unfortunately, we do not offer international shipping at this time.

1.2 Shipping Charges

Shipping charges are calculated based on the weight of the product and the delivery location. The applicable shipping fee will be displayed at checkout before completing your order.
In certain cases, we may offer free shipping promotions. Please check the website for any active offers.

1.3 Processing Time

Once your order is placed, we aim to process it within 2-3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.

1.4 Delivery Time

The estimated delivery time depends on the product and your location. Standard delivery times are 7-10 business days for most locations within India.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or remote locations.

1.5 Order Tracking

After your order is shipped, you will receive an email notification with the tracking details of your shipment. You can use the provided tracking number to monitor the status of your delivery.
If you have any issues tracking your order, feel free to contact us at info@ticsias.com or call +91 79809 45328.

1.6 Shipping Delays

While we aim to ensure timely delivery, some delays may occur due to reasons beyond our control. If there is a significant delay in delivering your order, we will notify you as soon as possible.
Innotech is not responsible for delays caused by the courier service or circumstances beyond our control, such as natural disasters, strikes, or pandemics.

2. Exchange Policy

2.1 Eligibility for Exchanges

Exchanges are allowed only if the product is defective, damaged, or incorrect upon delivery.
You must notify us of any issues within 7 days of receiving the product by contacting our support team at info@ticsias.com or +91 79809 45328.
To be eligible for an exchange, the product must be unused, in its original condition, and in the original packaging with all accessories and documentation included.

2.2 Exchange Process

If your product is eligible for an exchange, we will arrange for a return pickup or ask you to send the product back to us at our provided return address.
Once we receive and inspect the returned product, we will process the exchange and ship the replacement product to you at no additional cost.
If the product is no longer available for exchange, we will offer you a refund or allow you to choose an alternative product of equal value.

2.3 Non-Exchangeable Items

Products that are damaged due to misuse, improper handling, or alterations by the customer are not eligible for exchange.
We do not offer exchanges for products that are no longer in their original packaging or missing any accessories or documentation.

3. Shipping Costs for Exchanges

If the exchange is due to an error on our part (such as receiving a defective or incorrect product), we will bear the cost of return shipping.
If you are returning the product for reasons other than defects or incorrect items, you will be responsible for the return shipping charges.

4. Contact Information

If you have any questions about our Shipping and Exchange Policy or need assistance with an order, please contact us at:

Innotech
90/6A, M.G. Road, YMCA Building, 2nd Floor,
Kolkata, 700 007
Website: https://ticsias.com
Email: info@ticsias.com
Phone: +91 79809 45328

For business-related queries, you may also contact our Business Director:

Vinayak [Innotech Business Director]
Email: vinayak@ticsias.com
Phone: +91 89612 60603