Tokyo, December 26, 2024 – Japan Airlines (JAL) confirmed that its systems were back to normal on Thursday, following a cyberattack that caused significant delays to both domestic and international flights. The airline resumed same-day ticket sales after addressing the technical issues.
The cyberattack began at 7:24 a.m., impacting both internal and external systems. JAL reported that the incident led to the temporary shutdown of a router responsible for malfunctions, which in turn forced the suspension of ticket sales for flights scheduled to depart on Thursday.
Despite the disruption, JAL assured passengers that no customer information was compromised during the attack. The airline also clarified that it did not suffer any damage from computer viruses.
“We have fully restored our systems, and operations are now back to normal,” a JAL spokesperson said. “We apologize for any inconvenience caused to our passengers.”
Meanwhile, ANA Holdings, Japan’s other major airline, reported no signs of an attack on its systems, as confirmed by a company spokesperson.
The cyberattack on JAL follows another travel-related disruption earlier this week, when American Airlines briefly grounded all flights for an hour due to a technical glitch involving network hardware. The incident, which occurred on Christmas Eve, led to significant travel delays for thousands of passengers.
As of now, JAL is working to ensure all flights proceed as scheduled, and the airline continues to monitor its systems for any further irregularities.